Citizen-Orientation: New Concept of Chinese Government's Public Service Standardization
鍗㈡枃瓒�;
1:鍖椾含澶у鏀垮簻绠＄悊瀛﹂櫌
鎽樿锛�
褰撳墠鎺ㄨ繘鎴戝浗鏀垮簻鍏叡鏈嶅姟鏍囧噯鍖栧彂灞�,闇�瑕佹墦閫犱环鍊煎鍚戠殑鍗囩骇鐗�,浠庢晥鐜囧鍚戣浆鍙樹负鍏皯瀵煎悜銆備笌鏁堢巼瀵煎悜鐩告瘮,鍏皯瀵煎悜鏇村姞渚ч噸寮�鏀剧殑銆佸弬涓庡悎浣滅殑鏈嶅姟鏂瑰紡鍜屾湁鏁堝洖搴斿叕姘戦渶姹傘�備粠鍘嗗彶鍜屾瘮杈冪殑閫昏緫鐪�,鎴戝浗鏀垮簻鍏叡鏈嶅姟鏍囧噯鍖栧疄鐜扮敱鏁堢巼瀵煎悜鍒板叕姘戝鍚戠殑浠峰�艰湑鍙樺叿鏈夊繀鐒舵�с�傝繖绉嶈湑鍙橀渶瑕佸垱鏂版敼闈╁姩鍔�,鎺ㄨ繘閰嶅鏀归潻,涓昏鍖呮嫭寮哄寲鍒跺害淇濋殰銆佸缓绔嬫縺鍔辩害鏉熸満鍒躲�佹瀯寤哄紑鏀剧殑鍙備笌鏈哄埗銆佷紭鍖栨湇鍔¤鑼冧互鍙婂煿鑲插叕姘戞剰璇嗐��
鍏抽敭璇嶏細 鏍囧噯鍖�;;鏁堢巼瀵煎悜;;鍏皯瀵煎悜;;鏀垮簻鍏叡鏈嶅姟鏍囧噯鍖�
鍩洪噾椤圭洰: 鏁欒偛閮ㄤ汉鏂囩ぞ浼氱瀛︾爺绌朵竴鑸」鐩�“鏀垮簻鍩烘湰鍏叡鏈嶅姟鏍囧噯鍖栧拰鍙寔缁棶棰樼爺绌�”(11YJA630052)
浣滆��: 鍗㈡枃瓒�;
鍙傝�冩枃鐚細
[1][缇嶿鍙茶拏鏂�·鍑皵鏇�.鍒跺畾鍏叡鏀跨瓥[M].鍟嗘,璇�.鍖椾含:鍟嗗姟鍗颁功棣�,1990.
[2]宸︾劧.褰撲唬鍥介檯琛屾斂鐨勫彂灞曚笌鏀归潻[J].涓浗琛屾斂绠＄悊,1997,(10):42.
[3]Pollitt,G.and Bouckaert,G.Defining Quality,in Pollitt and Bouckaert(eds),Quality Improvement in European Public Service[M].1995.
[4][缇嶿鐩�·褰煎緱鏂�.鏀垮簻绠＄悊涓庡叕鍏辨湇鍔＄殑鏂版�濈淮[C]//瑗挎柟鍥藉鏀归潻杩拌瘎[M].鍥藉琛屾斂瀛﹂櫌鍥介檯浜ゆ祦鍚堜綔浜ゆ祦閮�,璇�.鍖椾含:鍥藉琛屾斂瀛﹂櫌鍑虹増绀�,1998.
[5][缇嶿缃椾集鐗�·B·鐧诲搱鐗�,鐝嶅Ξ鐗�·V·鐧诲搱鐗�.鏂板叕鍏辨湇鍔�:鏈嶅姟,鑰屼笉鏄帉鑸礫M].鏂瑰叴,涓佺厡,璇�.鍖椾含:涓浗浜烘皯澶у鍑虹増绀�,2010.
[6][缇嶿鎴寸淮·濂ユ柉鏈�,鐗瑰痉·鐩栧竷鍕�.鏀归潻鏀垮簻[M].鍛ㄦ暒浠�,绛夎瘧.涓婃捣:涓婃捣璇戞枃鍑虹増绀�.2013.
[7]甯�·鑻辨牸鎷夊.鍏叡绠＄悊浣撳埗鏀归潻鐨勬ā寮廩C]//瑗挎柟鍥藉鏀归潻杩拌瘎[M].鍥藉琛屾斂瀛﹂櫌鍥介檯浜ゆ祦鍚堜綔浜ゆ祦閮�,璇�.鍖椾含:鍥藉琛屾斂瀛﹂櫌鍑虹増绀�,1998.
[8]鏉ㄦ.涓浗鍦版柟鏀垮簻鍏叡鏈嶅姟鏍囧噯鍖栦笌鎬濊�僛J].鍖椾含琛屾斂瀛﹂櫌瀛︽姤,2012,(3):35-39.
[9]鍒樻枃鍗�.琛屾斂鏈嶅姟鏍囧噯鍖栧疄鍔M].鍖椾含:缁忔祹绉戝鍑虹増绀�,2013.
[10]鍛ㄥ織蹇�.褰撲唬鍥藉琛屾斂鏀归潻姣旇緝鐮旂┒[M].鍖椾含:鍥藉琛屾斂瀛﹂櫌鍑虹増绀�,1999.
[11]鑻卞浗鏂囧寲鍗忎細.鏀垮簻鐜颁唬鍖朳J].娉曞埗涓庣鐞�,1996,(1):22.
[12]Cabinet Office.The Citizen’s Charter:5 Years on London:HMSO[Z].1996.
[13]The Citizen’s Charter First Report(1992)[R].London:HMSO,Cm 2101.
鍘熸枃闃呰锛歨ttp://www.sxsx.chinajournal.net.cn/WKA3/WebPublication/paperDigest.aspx?paperID=7885b26f-de3f-49f4-8d88-b9fae6033357
